The following directory shows the current status of services with hours and methods of contact.

This page will be updated as changes in service availability are made. We appreciate your patience as the college works to provide maximum service while protecting the health of the community.

Services Update

With the recent increase in positive cases across the district, the college will continue offering primarily virtual services through Jan. 30. However, students in need of in-person services should contact the respective department to make an appointment.

Listing of student service hours, contact info and resources.
Service Hours Contact Info Additional Notes & Resources
Academic and Career Advising Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • All Academic & Career Advising sessions (whether virtual or on campus) are by appointment only.
  • Students in need of resume/interview help or job/internship search assistance should specify as such when calling for an appointment.
  • At Plano and Aurora Fox Valley, advising serves both new and continuing students.
  • * Live Chat available through mywcc
Academic Support Sugar Grove
8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Access Center for Disability Resources Sugar Grove
8 a.m. - 4:30 p.m., M-F;
Evenings by appointment
  • Access Center Services
  • All Access Center meetings are by appointment only.
  • Virtual (phone and Zoom) appointments are encouraged.
  • Limited in person appointments available upon request.
  • Virtual monitoring phones / voicemails and emails throughout the day.
Admissions

Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F

  • * Live Chat available on Admissions page.
Adult Education Aurora Downtown
8:00 a.m. - 9:00 p.m., M-Th;
8:00 a.m. - 4:30 p.m., F;
  • Virtual monitoring voicemails and emails throughout the day.
Athletics Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • All gyms and physical locations are closed.
Bookstores Sugar Grove
Jan. 17:
Closed for MLK holiday
Jan 18 - 21:
8 a.m. - 6:30 p.m., M-F;
Aurora Downtown
Jan. 17:
Closed for MLK holiday
Jan 18 - 21:
8 a.m. - 6:30 p.m., M-F;
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • Online ordering available.
  • * Live Chat available on Bookstore page.
Business and Career Technologies Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Campus Operations Sugar Grove
8 a.m. - 4:30 p.m., M-F
 

Coffee Bar and Café

Sugar Grove
Closed until Jan. 31.
 
  • Smart Market vending options located in the Student Center at the Sugar Grove and the Aurora Downtown campuses
College Info Center Sugar Grove
10:30 a.m. - 7:30 p.m., M-T;
8 a.m. - 3:30 p.m., W-Th;
8 a.m. - 3:30 p.m., F;
Building Services Specialist
APC, BDE, AKL and SCI:
4:30 - 10 p.m., M-Th;
AKL, BDE:
7 a.m. - 2 p.m., Sat
Aurora Downtown
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F;
Building Services Specialist
4:30 - 10 p.m., M-Th;
7 a.m. - 5 p.m., Sat
Aurora Fox Valley
8 a.m. - 4 p.m., M-W
Building Services Specialist
4:30 - 10 p.m., M-Th;
7 a.m. - 5 p.m., Sat.
Plano
8 a.m. - 4:30 p.m., M-Th;
8 a.m. - 4 p.m., F
Building Services Specialist
4 - 10 p.m., M-Th;
7 a.m. - 5 p.m., Sat.
Virtual
8 a.m. - 7 p.m., M-Th
  • If you're not sure where to go for help, ask us!
  • * Live Chat available on Contact Us page.
Communication, Humanities and Arts Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Counseling and Student Support Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • All counseling sessions are by appointment only
  • Specify “counseling” when making appointment
  • Students in crisis should call 911 or the Waubonsee 24/7 Talk Line at (630) 264-0394
Dean for Students Sugar Grove
8 a.m. - 4:30 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtually monitoring voicemail and email throughout the day.
  • * Live Chat available on the Dean for Students page.
Development Office Sugar Grove
8 a.m. - 4:30 p.m., M-F;
Employee Development Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual chats and individual appointments are available as required based on training needs
Faculty Development and Engagement By Appointment
Financial Aid

Sugar Grove
Special Hours through Jan. 30:
8 a.m. - 4:30, M-F;
Normal Hours (beginning Jan. 31):
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
Special Hours through Jan. 30:
8 a.m. - 4:30, M-F;
Normal Hours (beginning Jan. 31):
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Fox Valley
Special Hours through Jan. 30:
Daily Virtual Services Only
Normal Hours (beginning Jan. 31):
8 a.m. - 4:30 p.m., T;
10 a.m. - 6:30 p.m., W;
Plano
Special Hours through Jan. 30:
Daily Virtual Services Only
Normal Hours (beginning Jan. 31):
8 a.m. - 4:30 p.m., M;
10 a.m. - 6:30 p.m., T
Virtual
Daily:
8:30 a.m. - 4:30 p.m., M-F;
Evening:
4:30 - 6:30 p.m., M-W

Health Professions and Public Service Aurora Fox Valley
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Henning Computer Center Sugar Grove
7 a.m. - 10 p.m., M-F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun
 
Human Resources Sugar Grove
8 a.m. - 4:30 p.m., M-F
Virtual
By appointment
  • Virtual Chats for Benefits, Employee Relations or Other available by appointment.
Libraries Sugar Grove
Special Hours through Jan. 14:
8 a.m. - 4:30 p.m., M-F;
Closed, Sat-Sun;
Normal Hours (beginning Jan. 18):
8 a.m. - 9 p.m., M-Th;
8 a.m. - 4:30 p.m., F;
9 a.m. - 2 p.m., Sat;
Noon - 5:30 p.m., Sun
Aurora Downtown
Special Hours through Jan. 14:
8 a.m. - 4:30 p.m., M-F;
Closed, Sat-Sun
Normal Hours (beginning Jan. 18):
8 a.m. - 9 p.m., M-Th;
8 a.m. - 4:30 p.m., F;
9 a.m. - 2 p.m., Sat;
Closed, Sun
Fox Valley:
8 a.m. - 4:30 p.m., M-F;
Closed, Sat-Sun
Plano:
See Online Staffing
Online Staffing
8 a.m. - 9 p.m., M-Th;
8 a.m. - 4:30 p.m., F;
9 a.m. - 2 p.m., Sat;
Noon - 5:30 p.m., Sun
Mathematics and Sciences Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Online Learning (Canvas) Support

Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 10 p.m., Sat and Sun

 

Personal Counseling Counseling sessions are
by appointment only
Registration and Records

Sugar Grove
Through Jan 30:
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Normal Hours (beginning Jan. 31):
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
Through Jan 30:
8 a.m. - 4:30 p.m., M-F
Normal Hours (beginning Jan. 31):
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Fox Valley
Special Hours through Jan. 30:
Daily Virtual Services Only
Normal Hours (beginning Jan. 31):
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
Special Hours through Jan. 30:
Daily Virtual Services Only
Normal Hours (beginning Jan. 31):
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F

  • * Live Chat available through the mywcc Registration page.
Small Business Development Center Aurora Downtown
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
Social Sciences, Education and World Languages Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Student Accounts and Cashier Office (Bursar) Sugar Grove
Special Hours through Jan 28:
8 a.m. - 6:30 p.m., Tu;
10 a.m. - 6:30 p.m., Wed
8 a.m. - 4:30 p.m., Th
Normal Hours (after Jan 28):
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
Contact Registration
& Records for Hours
Aurora Fox Valley
Contact Registration
& Records for hours
Plano
Contact Registration
& Records for hours
Virtual
Special Virtual Hours Jan 10-15:
8 a.m. - 6:30 p.m., M-F;
9 a.m. - 1 p.m., Sat
Normal Hours (after Jan 15):
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • NOTE: Sugar Grove is currently experiencing issues with in person payments. Please pay online or payment may be made at the other locations.
  • * Live Chat available on Student Accounts and Cashier Office page.
Student Life Sugar Grove
In-person by
appointment only.
Virtual
8 a.m. - 4:30 p.m., M-F
  • * Live Chat available through mywcc
Technical Assistance Center (TAC)

Sugar Grove
Dickson Center (DKN-121)
7 a.m. - 8:30 p.m., M-F;
Henning Computing Center (HCC)
7 a.m. - 10 p.m., M-F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun
Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun

  • We will respond to requests received via ServiceDesk, phone and email during virtual hours.
  • When requesting assistance please provide your X-Number, call-back phone number and an email address. TAC may contact you with a meeting invite, phone call or email to provide assistance or gather additional information.
  • Password Resets
    If you are requesting a password reset and have not yet tried the Online Password Reset System, please do so now. Given the volume of requests being received, that method may get you back into the system sooner.
Testing Services

Sugar Grove
Walk-ins welcome for placement
testing on the following days:

Fri., Jan. 14, 10:30 a.m. - 4:30 p.m.;
Sat., Jan. 15, 8 a.m. - noon
Aurora Downtown
Walk-ins welcome for placement
testing on the following days:

Fri., Jan. 14, 10:30 a.m. - 4:30 p.m.;
Sat., Jan. 15, 8 a.m. - noon
Virtual
Special Hours through Jan. 14:
8 a.m. - 6:30 p.m., M-F

  • Testing Services Webpage
  • Requests for virtual placement testing can be made by emailing ACCplacement@waubonsee.edu. Please include your name, X-Number and the names of the tests you need to take. Unsure about which tests to take? Please contact your Admissions Advisor.
  • Requests for in-person placement testing appointments can be made by calling (630) 466-5700 during regular business hours.
Tutoring

Sugar Grove
9 a.m. - 2 p.m., M-Th
Aurora Downtown
9 a.m. - 2 p.m., M-Th
Fox Valley
By appointment only
Plano
By appointment only
Virtual Appointments
8 a.m. - 11 p.m.,
7 days a week
Smarthinking 24/7 Online
Anytime

  • Online tutoring services are available.
Veteran and Military Services Sugar Grove
10 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F;
Aurora Downtown
By Appointment Only
Aurora Fox Valley
By Appointment Only
Plano
By Appointment Only
Virtual
10 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F