Services Directory

The following directory shows the current status of services with hours and methods of contact, effective Tuesday, Jan. 19.

This page will be updated as changes in service availability are made. We appreciate your patience as the college works to provide maximum service while protecting the health of the community.

Listing of student service hours, contact info and resources. **Effective Aug. 17-23**.
Service	Hours	Contact Info	Additional Notes & Resources
Academic and Career Advising	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Fox Valley 8 a.m. - 4:30 p.m., T; 9:30 a.m. - 6 p.m., W Plano 8 a.m. - 4:30 p.m., M; 9:30 a.m. - 6 p.m., T Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-2361 advising@waubonsee.edu Online Chat*	All Academic & Career Advising sessions (whether virtual or on campus) are by appointment only. Students in need of resume/interview help or job/internship search assistance should specify as such when calling for an appointment. At Plano and Aurora Fox Valley, advising serves both new and continuing students. * Live Chat available through the mywcc Student Success portlet.
Academic Support	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2503 academicsupport@waubonsee.edu	Virtual monitoring voicemails and emails throughout the day.
Access Center for Disability Resources	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-2564 accesscenter@waubonsee.edu	Access Center Services
Admissions	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-5756 admissions@waubonsee.edu Online Chat*	* Live Chat available on Admissions page.
Adult Education	Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 906-4110 adulted@waubonsee.edu	Virtual monitoring voicemails and emails throughout the day.
Athletics	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2524 athletics@waubonsee.edu	All gyms and physical locations are closed.
Bookstores	In-Store 9 a.m. - 6 p.m., M-T 9 a.m. - 4:30 p.m., W-Th Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	bookstore@waubonsee.edu Online Chat*	Online ordering available. * Live Chat available on Bookstore page.
Business and Career Technologies	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2263 bct@waubonsee.edu	Virtual monitoring voicemails and emails throughout the day.
College Info Center	Sugar Grove 8 a.m. - 6 p.m., M-Th Aurora Downtown 8 a.m. - 7 p.m., M-Th Aurora Fox Valley 8 a.m. - 4 p.m., M-W Plano 8 a.m. - 4 p.m., M-Th Virtual 8 a.m. - 7 p.m., M-Th; 8 a.m. - 4:30 p.m., F	(630) 466-7900, ext. 0 information@waubonsee.edu Online Chat*	If you're not sure where to go for help, ask us! * Live Chat available on Contact Us page.
Communication, Humanities and Arts	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2921 sgarcia@waubonsee.edu	Virtual monitoring voicemails and emails throughout the day.
Counseling and Student Support	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Fox Valley 8 a.m. - 4:30 p.m., T; 9:30 a.m. - 6 p.m., W Plano 8 a.m. - 4:30 p.m., M; 9:30 a.m. - 6 p.m., T Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-2361 counselingsupport@waubonsee.edu	All counseling sessions are by appointment only Specify “counseling” when making appointment Students in crisis should call 911 or the Waubonsee 24/7 Talk Line at (630) 264-0394
Dean for Students	By Appointment	(630) 466-6686 deanforstudents@waubonsee.edu Online Chat*	Virtually monitoring voicemail and email throughout the day. Live chat available.
Employee Development	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2403 employeedevelopment@waubonsee.edu	Virtual chats and individual appointments are available as required based on training needs
Faculty Development and Engagement	By Appointment	facultydae@waubonsee.edu	Faculty support is available online both 1:1 and in groups. Please request an appointment at https://facultydae.waubonsee.edu/
Financial Aid	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Fox Valley 8 a.m. - 4:30 p.m., T; 9:30 a.m. - 6 p.m., W Plano 8 a.m. - 4:30 p.m., M; 9:30 a.m. - 6 p.m., T Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-5774 financialaid@waubonsee.edu Online Chat*	Book a Zoom appointment * Live Chat available through the mywcc Financial Aid Tools portlet.
Health Professions and Public Service	Aurora Fox Valley 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 870-3900 jgregor@waubonsee.edu	Virtual monitoring voicemails and emails throughout the day.
Henning Computer Center	Sugar Grove 8 a.m. - 2 p.m., T/Th
Human Resources	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2718 HR@waubonsee.edu	Virtual Chats for Benefits, Employee Relations or Other available by appointment.
Libraries	Sugar Grove 10 a.m. - 4:30 p.m., M-Th; Aurora Downtown 10 a.m. - 4:30 p.m., M-Th; Virtual 8 a.m. - 9 p.m., M-Th; 8 a.m. - 4:30 p.m., F; 10 a.m. - 1 p.m., Sa; 6 - 9 p.m., Su	(630) 466-2400 Librarian: reference@waubonsee.edu General questions: library@waubonsee.edu Online Chat*	24/7 access to online research materials on the Library website * Live Chat for assistance with general library questions, research help or technical support (Canvas) Book an Online Reference Appointment Continuing mobile device checkout in partnership with IT XCARD appointments
Mathematics and Sciences	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2319	Virtual monitoring voicemails and emails throughout the day.
Online Learning (Canvas) Support	Virtual 7 a.m. - 10 p.m., M-F; 8 a.m. - 10 p.m., Sat and Sun	tac@waubonsee.edu Submit requests via ServiceDesk
Personal Counseling	Counseling sessions are by appointment only	Waubonsee Talk Line: (630) 264-0394 counselingsupport@waubonsee.edu	Personal Counseling Resources Crisis Info and Referrals Students in immediate distress should call the Waubonsee 24/7 Talk Line at (630) 264-0394
Registration and Records	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Aurora Fox Valley 8 a.m. - 4:30 p.m., T; 9:30 a.m. - 6 p.m., W Plano 8 a.m. - 4:30 p.m., M; 9:30 a.m. - 6 p.m., T Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-2370 registration@waubonsee.edu Online Chat*	* Live Chat available through the mywcc Student Course List portlet.
Small Business Development Center	Aurora Downtown 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 906-4143 sbdc@waubonsee.edu	Apply for a Disaster Assistance Loan with the SBA Due to the volume of applications the site is periodically down or very slow. Please continue to retry. Coronavirus Small Business Resource Links & Referrals (PDF) The Small Business Owner’s Guide to the CARES Act (PDF) Coronavirus Emergency Loans Small Business Guide and Checklist (PDF) Sign up to request assistance and email updates from the SBDC
Social Sciences, Education and World Languages	Sugar Grove 9:30 a.m. - 3 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-5734 ssewl@waubonsee.edu	Virtual monitoring voicemails and emails throughout the day.
Student Accounts and Cashier Office (Bursar)	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-5705 studentaccounts@waubonsee.edu Online Chat*	* Live Chat available on Student Accounts and Cashier Office page.
Student Life	Sugar Grove 9:30 a.m. - 4:30 p.m., M-Th; By appointment, F Virtual 8 a.m. - 4:30 p.m., M-F	(630) 466-2369 studentlife@waubonsee.edu Online Chat*	* Live Chat available through the mywcc Student Tab > Helpful Resources portlet.
Technical Assistance Center (TAC)	Sugar Grove 10 a.m. - 3 p.m., M-Th; By appointment only Virtual 7 a.m. - 10 p.m., M-F; 8 a.m. - 10 p.m., Sat and Sun	tac@waubonsee.edu Submit requests via ServiceDesk	Online Password Reset System Resouces for remote access to college resources can be found in the IT Services Tab in mywcc (Employees only)
Testing Services	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 3:00 p.m., W-Th; Closed Friday Aurora Downtown 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 3:00 p.m., W-Th; Closed Friday Aurora Fox Valley 9:30 a.m. -3 p.m., W Plano 9:30 a.m. - 6 p.m., T Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	(630) 466-5700 assessment@waubonsee.edu	Schedule Remote Placement Test using TutorTrac
Tutoring	Sugar Grove 9 a.m. - 2 p.m., M-Th Aurora Downtown 9 a.m. - 2 p.m., M-Th Virtual Appointments By Request Virtual Waubonsee Tutors (via Zoom) 9 a.m. - 2 p.m., M-Th; Smarthinking 24/7 Online Anytime	(630) 466-2408 tutoring@waubonsee.edu	Online tutoring services are available.
Veteran and Military Services	Sugar Grove 9:30 a.m. - 6 p.m., M-T; 9:30 a.m. - 4:30 p.m., W-Th; By appointment, F Virtual 8 a.m. - 6 p.m., M-W; 8 a.m. - 4:30 p.m., Th-F	VeteransCertifications@waubonsee.edu

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