The following directory shows the current status of services with hours and methods of contact.

This page will be updated as changes in service availability are made. We appreciate your patience as the college works to provide maximum service while protecting the health of the community.

In addition to virtual services, several departments are now offering face-to-face hours. See below for times, locations and details, but know that appointments are highly recommended.  Anyone who wants to come to campus is required to conduct and pass a self assessment (pdf) at home first and then wear a face mask while on campus.

Listing of student service hours, contact info and resources. Effective Aug. 17-23.
Service Hours Contact Info Additional Notes & Resources
Academic and Career Advising Sugar Grove/Aurora Downtown
8 a.m. - 7 p.m., M-T;
8 a.m. - 4:30 p.m., W-Th;
Plano
8 a.m. - 4:30 p.m., M;
10:30 a.m. - 7 p.m., T
Aurora Fox Valley
8 a.m. - 4:30 p.m., T; 
10:30 a.m. - 7 p.m., W 
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F.
  • All Academic & Career Advising sessions (whether virtual or on campus) are by appointment only.
  • Students in need of resume/interview help or job/internship search assistance should specify as such when calling for an appointment. 
  • Call to schedule a virtual or in-person appointment during office hours.
  • At Plano and Aurora Fox Valley, advising serves both new and continuing students. 
  • * Live Chat available through the mywcc Student Success portlet.
Academic Support 8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Access Center for Disability Resources Face-to-Face
10:30 a.m. - 4:30 p.m., M-T;
10:30 a.m. - 3 p.m., W-Th
Virtual
8 a.m. - 4:30 p.m., M-F
By appointment
4:30 - 7 p.m., M-T
Admissions

Sugar Grove/Aurora Downtown
8 a.m. - 7 p.m., M-T;
8 a.m. - 4:30 p.m., W-Th
Plano
10:30 a.m. - 4:30 p.m., W;
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F
  • Call to schedule a virtual or in-person appointment during office hours.
  • * Live Chat available on Admissions page.
Adult Education 8 a.m. - 4:30 p.m., M-F
  • Virtual monitoring voicemails and emails throughout the day.
Athletics Face-to-Face
10:30 a.m. - 4:30 p.m., M-T;
10:30 a.m. - 3 p.m., W-Th
Virtual
8 a.m. - 4:30 p.m., M-F
  • All gyms and physical locations are closed.
  • Call to schedule a virtual or in-person appointment during office hours.
Bookstores Sugar Grove/Aurora Downtown
10:30 a.m. - 7 p.m., M-T;
8:30 a.m. - 4:30 p.m., W-Th;
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F
  • Online ordering available.
  • * Live Chat available on Bookstore page.
Business and Career Technologies 8 a.m. - 4:30 p.m., M-F
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual monitoring voicemails and emails throughout the day.
College Info Center Sugar Grove/Aurora Downtown
10:30 a.m. - 7 p.m., M-T;
10:30 a.m. - 4:30 p.m., W-Th
Plano
10:30 a.m. - 7 p.m., T
Aurora Fox Valley
10:30 a.m. - 7 p.m., W
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F
  • If you're not sure where to go for help, ask us!
  • Call to schedule a virtual or in-person appointment during office hours.
  • * Live Chat available on Contact Us page.
Communication, Humanities and Arts 8 a.m. - 4:30 p.m., M-F
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual monitoring voicemails and emails throughout the day.
Employee Development 8 a.m. - 4:30 p.m., M-F
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual chats and individual appointments are available as required based on training needs
Faculty Development and Engagement By Appointment
Financial Aid Sugar Grove/Aurora Downtown
10:30 a.m. - 7 p.m., M-T;
10:30 a.m. - 4:30 p.m., W-Th
Plano
10:30 a.m. - 7 p.m., T;
8 a.m. - 4:30 p.m., W
Aurora Fox Valley
9 a.m. - 4:30 p.m., M;
8 a.m. - 4:30 p.m., T;
10:30 a.m. - 7 p.m., W
  • Book a Zoom appointment
  • Call to schedule a virtual or in-person appointment during office hours.
  • * Live Chat available through the mywcc Financial Aid Tools portlet.
Health Professions and Public Service 8 a.m. - 4:30 p.m., M-F
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual monitoring voicemails and emails throughout the day.
Human Resources Face-to-Face
9 a.m. - 3 p.m., M-Th
Virtual
9 a.m. - 3 p.m., M-Th;
8 a.m. - 4:30 p.m., F
By appointment
8 - 9 a.m. & 4:30 - 7 p.m., M-Th
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual Chats for Benefits, Employee Relations or Other available by appointment.
Libraries Sugar Grove
8 a.m. - 9:30 p.m., M-Th;
8 a.m. - 4:30 p.m., F-Sa;
Aurora Downtown
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F;
Aurora Fox Valley
8 a.m. - 4 p.m., M-Th;
  • Book an Online Reference Appointment
  • Call to schedule an in-person appointment during office hours.
  • * Live Chat for assistance with general library questions, research help or technical support (Canvas)

We are ready to offer the following:

  • Reduced-contact library item pick-up and return
  • Librarian assistance at the reference desk
  • Student tech support
  • Tutoring appointments by request
  • Limited computer access
  • Copier access
  • Printing Request Form
  • Continuing mobile device checkout in partnership with IT

We will not be offering:

  • Access to browse library collections
  • Study space and tables within libraries
  • Drop-in face to face tutoring
Mathematics and Sciences 8 a.m. - 4:30 p.m., M-F
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual monitoring voicemails and emails throughout the day.
Online Learning (Canvas) Support

8 a.m. - 4:30 p.m., M-F
  • * Live Chat technical support (Canvas)
Personal Counseling Counseling sessions are
by appointment only
Registration and Records

Sugar Grove/Aurora Downtown
10:30 a.m. - 7 p.m. M-T;
8 a.m. - 4:30 p.m., W-Th;
Plano
8 a.m. - 4:30 p.m., M;
10:30 a.m. - 7 p.m., T;
8 a.m. - 4:30 p.m., W;
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T;
10:30 a.m. - 7 p.m., W
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F
  • * Live Chat available through the mywcc Student Course List portlet.

Small Business Development Center

 8 a.m. - 4:30 p.m., M-F
Social Sciences, Education and World Languages 8 a.m. - 4:30 p.m., M-F
  • Call to schedule a virtual or in-person appointment during office hours.
  • Virtual monitoring voicemails and emails throughout the day.
Student Accounts and Cashier Office (Bursar) Sugar Grove
10:30 a.m. - 7 p.m., M-T;
10:30 a.m. - 4:30 p.m., W-Th
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F
  • Call to schedule a virtual or in-person appointment during office hours.
  • * Live Chat available on Student Accounts and Cashier Office page.
Student Life Virtual
8 a.m. - 4:30 p.m., M-F;
In Person
10:30 a.m. - 4:30 p.m., M-Th
Available for Walk-Ins
  • Call to schedule a virtual or in-person appointment during office hours.
  • * Live Chat available through the mywcc Student Tab > Helpful Resources portlet.
Technical Assistance Center (TAC)

Face-to-Face
(available at Sugar
Grove Campus*)
10 a.m. - 3 p.m., M-Th

*An appointment
must be scheduled
using the ServiceDesk
In-Person
Appointment Form

Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 10 p.m., Sa-Su
Testing Services Sugar Grove/Aurora Downtown
10:30 a.m. - 7 p.m., M-T;
10:30 a.m. - 3:30 p.m., W-Th;
Plano
10:30 a.m. - 7 p.m., T
Aurora Fox Valley
10 a.m. - 3 p.m., W
Virtual
8 a.m. - 7 p.m., M-Th;
8 a.m. - 4:30 p.m., F
Tutoring Face-to-Face
9 a.m. - 2 p.m. M-Th;
Virtual and Face-to-Face Appointments
By Request
Virtual Waubonsee Tutors
9 a.m. - 2 p.m., M-Th;
Smarthinking 24/7 Online
Anytime
  • Online tutoring services are available.
  • Call to schedule a virtual or in-person appointment during office hours.
Veteran and Military Services Face-to-Face
10:30 a.m. - 7 p.m., M-T;
10:30 a.m. - 3 p.m., W-Th
Virtual
8 a.m. - 7 p.m., M-T;
8 a.m. - 4:30 p.m., W-F
  • Call to schedule a virtual or in-person appointment during office hours.