The following directory shows the current status of services with hours and methods of contact.

Listing of student service hours, contact info and resources.
Service Hours Contact Info Additional Notes & Resources
Academic and Career Advising 
(for current/
returning WCC students) 		Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W, Th-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • Please schedule an appointment for services. 
  • Students in need of resume/interview help or job/internship search assistance should specify as such when requesting an appointment.
  • At Plano and Aurora Fox Valley, advising serves both new and continuing students.
Academic Support Sugar Grove
8 a.m. - 4:30 p.m., M-F		  
Access Center for Disability Resources Sugar Grove
8 a.m. - 4:30 p.m., M-F;
Evenings by appointment
  • Access Center Services
  • All Access Center meetings are by appointment only.
  • Virtual (phone and Zoom) and in person appointments available.
Admissions

Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • * Live Chat available on Admissions page.
Adult Education Aurora Downtown
8:00 a.m. - 9:00 p.m., M-Th;
8:00 a.m. - 4:30 p.m., F;		  
Athletics Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Bookstores

Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
7:30 a.m. - 6:30 p.m., M-W;
7:30 a.m. - 4:30 p.m., Th-F;
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • Online ordering available
  • * Live Chat available on Bookstore page.
Business, Technology, and Workforce Education Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Campus Operations Sugar Grove
8 a.m. - 4:30 p.m., M-F		  
College Info Center Sugar Grove
7:30 a.m. - 7 p.m., M-Th;
7:30 a.m. - 4 p.m., F;
Aurora Downtown
7:30 a.m. - 7 p.m., M-Th;
7:30 a.m. - 4:30 p.m., F;
Aurora Fox Valley
7:30 a.m. - 4 p.m., M-F;
Plano
7:30 a.m. - 4 p.m., M-F;
Virtual
7:30 a.m. - 7 p.m., M-Th;
7:30 a.m. - 4:30 p.m., F;
  • If you're not sure where to go for help, ask us!
  • * Live Chat available on Contact Us page.
Counseling and Student Support Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • All counseling sessions are by appointment only
  • Specify “counseling” when making an appointment
  • Students in crisis should call 911 or the Waubonsee 24/7 Talk Line at (630) 264-0394
Development Office Sugar Grove
8 a.m. - 4:30 p.m., M-F;
Employee Development Sugar Grove
8 a.m. - 4:30 p.m., M-F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual chats and individual appointments are available as required based on training needs
Faculty Development and Engagement By Appointment
Financial Aid

Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Fox Valley
8 a.m. - 4:30 p.m., T and Th;
Plano
8 a.m. - 4:30 p.m., M & W;
Health Professions and Public Service Aurora Fox Valley
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Henning Computer Center Sugar Grove
7 a.m. - 10 p.m., M-Th;
7 a.m. - 4:30 p.m., F; 
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun		  
Human Resources Sugar Grove
8 a.m. - 4:30 p.m., M-F
Virtual
By appointment		  
Latinx Resource Center Aurora Downtown
8 a.m. - 4:30 p.m., M and F;
8 a.m. - 6:30 p.m., T-Th
  • Hours are subject to change for programs, events, and presentations if needed. 
Liberal Arts and Sciences Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Libraries

Sugar Grove
7:30 a.m. - 9 p.m., M-Th;
7:30 a.m. - 4:30 p.m., F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5:30 p.m., Sun;
Aurora Downtown
7:30 a.m. - 9 p.m., M-Th;
7:30 a.m. - 4:30 p.m., F;
8 a.m. - 4:30 p.m., Sat;
Fox Valley:
7:30 a.m. - 6:30 p.m, M-Th;
8 a.m. - 4:30 p.m., F
Plano:
See Online Staffing
Online Staffing
7:30 a.m. - 9 p.m., M-Th;
7:30 a.m. - 4:30 p.m., F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5:30 p.m., Sun

General questions: 
Money Matters Financial Education Program Sugar Grove
By appointment only:
8 a.m. - 4:30 p.m., M-F;
Aurora Downtown
By appointment only:
8 a.m. - 4:30 p.m., M-F;
Virtual
By appointment only:
8 a.m. - 4:30 p.m., M-F;
  • Peer-to-Peer appointments are requested on the Money Matters web page.
    • Select "Financial Education/Money Matters" on the request
  • Also find us at events around campus
Online Learning (Canvas) Support

Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 10 p.m., Sat and Sun

 
Personal Counseling Counseling sessions are
by appointment only
Registration and Records

Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F;
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
10 a.m. - 6:30 p.m., W;
Plano
8 a.m. - 4:30 p.m., M, W, Th;
10 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • * Live Chat available through the mywcc Registration page.
Small Business Development Center Aurora Downtown
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
Student Accounts and Cashier Office (Bursar) Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
Refer to Registration & Records for hours
Aurora Fox Valley
Refer to Registration & Records for hours
Plano
Refer to Registration & Records for hours
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • * Live Chat available on Student Accounts and Cashier Office page.
Student Engagement Sugar Grove
8 a.m. - 4:30 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • * Live Chat available on the Student Engagement page.
Student Life Sugar Grove
In-person by
appointment only.
Virtual
8 a.m. - 4:30 p.m., M-F
  • * Live Chat available through mywcc
Technical Assistance Center (TAC)

Sugar Grove
Dickson Center (DKN-121)
7 a.m. - 8:30 p.m., M-Th;
7 a.m. - 5:30 p.m., F
Henning Computing Center (HCC)
7 a.m. - 10 p.m., M-F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun
Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun
  • We will respond to requests received via ServiceDesk, phone and email during virtual hours.
  • When requesting assistance please provide your X-Number, call-back phone number and an email address. TAC may contact you with a meeting invite, phone call or email to provide assistance or gather additional information.
  • Password Resets
    If you are requesting a password reset and have not yet tried the Online Password Reset System, please do so now. This method may get you back into the system sooner.
Testing Services

Sugar Grove
Walk-ins Welcome
8 a.m. - 6:30 p.m., M, Tu;
8 a.m. - 4:30 p.m., W-F;
Every last Thursday
of the month:
10 a.m. - 4:30 p.m.;
Aurora Downtown
Walk-ins Welcome
8 a.m. - 6:30 p.m., M, Tu;
8 a.m. - 4:30 p.m., W-F,
Every last Thursday
of the month:
10 a.m. - 4:30 p.m.;
  • Placement tests may be taken on campus during the business hours listed to the left. Please bring a photo ID.
  • Complete this form to take your placement exams remotely.
  • Unsure about which tests to take? Please contact your Advisor.
  • Need other testing services? Please see our Testing Services Webpage.

TRIO/Student Support Services

 Sugar Grove
8 a.m. - 4:30 p.m., M-F		  
Tutoring

Sugar Grove
9 a.m. - 3 p.m., M-Th
Aurora Downtown
11 a.m. - 6 p.m., M-Th
Fox Valley
By appointment only
Plano
By appointment only
Virtual Appointments
8 a.m. - 11 p.m.,
7 days a week
Tutor.com 24/7 Online Tutoring
Anytime
  • Online and in-person tutoring services are available.
Veteran and Military Services Sugar Grove
10 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F;
Aurora Downtown
By Appointment Only
Aurora Fox Valley
By Appointment Only
Plano
By Appointment Only
Virtual
10 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F		  
Visual and Performing Arts, Education, and Sciences Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F