Bookstore Return Policy

Valid Receipts are REQUIRED for all returns and exchanges. If a student x-number was provided at the time of purchase, the receipt can be looked up and a $5 service fee will be charged.

Full refund policy available in store.

VitalSource E-text Refund Policy

We can issue a refund if you have not yet:

  • Accessed (printed or viewed) more than 20% of the e-text
  • Your e-text was purchased within 14 days
  • Activated any additional online resources
  • Passed the standard textbook return deadlines (see below for standard return deadlines)

Course Material Refund Deadlines

Textbooks/access codes may not be eligible for a refund if they are purchased prior to "On Sale" date or after the refund deadline each term.

Textbook Return Periods are from Class Start Date:

  • 16 week classes: 10 business days*
  • 8-12 week classes: 4 business days*
  • Less than 8 week classes: 2 business days*
  • ESL & GED Books: 7 business days*

*Business days begin on the day class starts. Example: 16 week course with a Monday start date, books must be returned by the following Friday.

Course Material Refund Policy

Required textbooks/access codes and *rental books can be returned prior to return deadlines. Textbooks must be in original condition, free from writing, marking, or water damage. Wrapped textbooks with software or access coeds must be unopened and used. Binding, shrink-wrap, and cover must be intact without damage.

*Special rules apply. For more information, please visit our textbook rental page.

General Merchandise Return Policy

Regular priced clothing and gifts may be returned for refund or exchange within 14 business days from receipt date. Clearance/sale items can be exchanged within seven days of purchase date.

Sorry, returns are not allowed on:

Optional textbooks, study aids, test prep guides, reference books, trade-books, computers/tablets, software, electronics, nursing supplies/scrubs, supplies/equipment, school/art supplies, and special orders.

Return Form of Payment

  • Cash Purchases = Cash Refund
  • Credit or debit card purchses = Refunded to card used for purchase. Refund may take 5 - 7 business days to receive the credit on your card.
  • Financial Aid Purchases = Refunded back to account.
  • Check Purchases = Require ID, either a valid Illinois driver's license or state ID. There is a 14 business - day waiting period on check refunds to ensure that check(s) have been cleared by the bank. After the waiting period, a credit will be posted to the student account. If it results in a credit balance on the student account, a refund check will be issued to the student.

Online Order Pick-Up Policy

Customers will be emailed about any online orders not picked up at the end of the term. Orders then will be held for two weeks. After that time, the orders will be considered abandoned and items will be returned to the floor.

Clothing & Gifts

Clothing and gifts with a receipt may be returned for a refund or exchange within 14 business days from the receipt date. Items must have tags attached and unworn. Items without a receipt can not be refunded/exchanged.