Multi-Factor Authentication (MFA)

Learn what MFA is and how it protects you.

Learn about the various options for authentication.

Learn how to download, install and activate the Duo Mobile app.

Learn how to add/remove devices, use a new phone, and more.

Introduction to MFA

Multi-factor authentication (MFA) is a multi-step login process deployed by the college to help ensure the security of Waubonsee accounts. Multi-factor authentication is sometimes referred to as 2-Factor Authentication (2FA). Current students and staff are required to enroll their accounts in this system before they are allowed to access most college services.

How MFA Protects Your Account

Multi-factor authentication works by asking for an additional approval step after your account’s password is accepted when logging in to a College website or service. You will be prompted for approval using a device that you have. This means that even if your password is compromised, your account can be protected. This makes it much more difficult for attackers to compromise College accounts and systems using tactics such as phishing.

IMPORTANT:

Banner Self-Service 9 Icon - General Info

Please make sure we have your current cell phone number on record. If you're able to log into mywcc, use the Online Contact Information Change Form. Otherwise, please submit your phone number updates in person or by email using the Student Information Change Form (PDF).

Contact Registration and Records for help with your student record.

MFA Help Videos

An Introduction to Duo Security

Duo Security Overview for Schools and Students

Authenticate with Duo Push on iPhone - Duo Security

Planning Ahead

If you will not have a cellular connection, but can connect to Wi-Fi:

You can use the Duo Mobile app (available on iOS and Android) to receive push notifications when you have a Wi-Fi connection but no cell signal.

If your account is not set up for push notifications or if you have recently changed cell phones and are no longer able to get push notifications, please view the "Reactivate Duo Mobile on a New Phone (Same Phone Number)" section on the Device Management page.

If you will have neither a cellular connection nor a Wi-Fi connection:

The Duo Mobile app can still allow you to access your account. Simply click on 'Other options' at the Duo prompt, then click on 'Duo Mobile passcode' on the next screen. Next, open the Duo Mobile app on your smartphone and tap to expand the entry for your college account. A six-digit code will appear for you to enter at the prompt.

If you do not have access to your MFA device, refer to the Accessing Your Account Without an MFA Device section and contact the TAC for assistance.

Frequently Asked Questions

Is a smartphone required for MFA?

A smartphone is recommended but not required. A smartphone will provide the greatest level of security and convenience through the Duo Mobile app. As mentioned above, the Duo mobile app can generate a passcode for login (without a cellular connection) and receive push notifications for one-tap authentication. Any mobile phone will work, but will not include the advantages of the Duo Mobile app.

Do I need to use my personal mobile device for MFA?

You are not required to have a mobile device to use MFA, but it is the most convenient option. Most users prefer to use the Duo mobile app on their smartphones. Instead of a smartphone, you may register with a basic cell phone for text, a tablet with the Duo mobile app installed, or a token. The recommended smart phone option makes MFA extremely easy and cost effective. A token for MFA can be request through TAC.

See Other Non-Standard Options

What if I lose my phone or don’t have access to my MFA device?

Can I use multiple devices with MFA?

What Operating system does my phone need?