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Customer Service (BUS130)

3.0 Semester Hours

This customer service course introduces students to a variety of skills including identifying customer behavior, determining customer needs through active listening, becoming an effective verbal and nonverbal communicator, honing telephone customer service skills, handling difficult customers, encouraging customer loyalty and practicing service recovery.

Next Steps

Is this a course you want to take? Visit our online schedule to see when it's offered next and then learn how to enroll. If you still have questions, our Admissions Office is happy to help.