Listing of student service hours, contact info and resources.
Service Hours Contact Info Additional Notes & Resources
Academic and Career Advising 
(for current/
returning WCC students)		 Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
10 a.m. - 6:30 p.m., W
Plano
8 a.m. - 4 p.m., M, W, Th-F;
10 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • Please schedule an appointment for services. 
  • Students in need of resume/interview help or job/internship search assistance should specify as such when requesting an appointment.
  • At Plano and Aurora Fox Valley, advising serves both new and continuing students.
Academic Support Sugar Grove
8 a.m. - 4:30 p.m., M-F		  
Access Center for Disability Resources Sugar Grove
8 a.m. - 4:30 p.m., M-F;
Evenings by appointment
  • Access Center Services
  • All Access Center meetings are by appointment only.
  • Virtual (phone and Zoom) and in person appointments available.
Admissions Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W
Plano
8 a.m. - 4:30 p.m., M, W-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • * Live Chat available on Admissions page.
Adult Education Aurora Downtown
8 a.m. - 9 p.m., M-Th;
8 a.m. - 4:30 p.m., F		  
Arts and Humanities Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Athletics Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Bookstores Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • Online ordering available
  • * Live Chat available on Bookstore page.
Business and Social Science Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Campus Operations Sugar Grove
8 a.m. - 4:30 p.m., M-F		  
Career Development Sugar Grove
8 a.m. - 4:30 p.m., M-F;
(Evening appointments are
available by request)
Aurora Downtown
By appointment only
Aurora Fox Valley
By appointment only
Plano
By appointment only		  
College Info Center Sugar Grove
7:30 a.m. - 7 p.m., M-W;
7:30 a.m. - 4:30 p.m., Th-F
Aurora Downtown
7:30 a.m. - 7 p.m., M-W;
7:30 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
7:30 a.m. - 4 p.m., M-F
Plano
7:30 a.m. - 4 p.m., M-F
Virtual
7:30 a.m. - 7 p.m., M-Th;
7:30 a.m. - 4:30 p.m., F
  • If you're not sure where to go for help, ask us!
  • * Live Chat available on Contact Us page.
Counseling and Student Support Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • All counseling sessions are by appointment only
  • Specify “counseling” when making an appointment
  • Students in crisis should call 911 or the Waubonsee 24/7 Talk Line at (630) 264-0394
Development Office Sugar Grove
8 a.m. - 4:30 p.m., M-F
Driver Safety Program Aurora Downtown
8 a.m. - 4:30 p.m., M-F		  
Employee Development Sugar Grove
8 a.m. - 4:30 p.m., M-F
Virtual
8 a.m. - 4:30 p.m., M-F
  • Virtual chats and individual appointments are available as required based on training needs
Faculty Development By Appointment
  • Faculty support is available online both 1:1 and in groups. Please request an appointment at facultydae.waubonsee.edu
Financial Aid Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M;
8 a.m. - 4:30 p.m., T
Plano
8 a.m. - 4:30 p.m., M;
8 a.m. - 4:30 p.m., Th
Fitness Center Sugar Grove
7 a.m. - 6 p.m., M-Th;
7 a.m. - 1 p.m., F		    
Health Professions and Public Service Aurora Fox Valley
7:30 a.m. - 4:30 p.m., M-F		  
Henning Computer Center Sugar Grove
CLOSED for HVAC maintenance		  
Human Resources Sugar Grove
8 a.m. - 4:30 p.m., M-F
Virtual
By appointment
Industry and Technology Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Latinx Resource Center Aurora Downtown
8 a.m. - 4:30 p.m., M and F;
8 a.m. - 6:30 p.m., T-Th
  • Hours are subject to change for programs, events, and presentations if needed. 
Libraries

Please see
Library website
for current hours.

General questions: 
Mathematics and Science  Sugar Grove
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F		  
Money Matters Financial Education Program Sugar Grove
By appointment only:
8 a.m. - 4:30 p.m., M-F
Aurora Downtown
By appointment only:
8 a.m. - 4:30 p.m., M-F
Virtual
By appointment only:
8 a.m. - 4:30 p.m., M-F
  • Peer-to-Peer appointments are requested on the Money Matters web page.
    • Select "Financial Education/Money Matters" on the request
  • Also, find us at events around campus
Online Learning (Canvas) Support Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 10 p.m., Sat and Sun

 
Personal Counseling Counseling sessions are
by appointment only
Registration and Records Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W
Plano
8 a.m. - 4:30 p.m., M, W, Th-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • * Live Chat available through the mywcc Registration page.
Small Business Development Center Aurora Downtown
9:30 a.m. - 3 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
Student Accounts and Cashier Office (Bursar) Sugar Grove
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Downtown
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
Aurora Fox Valley
8 a.m. - 4:30 p.m., M-T, Th-F;
8 a.m. - 6:30 p.m., W
Plano
8 a.m. - 4:30 p.m., M, W, Th-F;
8 a.m. - 6:30 p.m., T
Virtual
8 a.m. - 6:30 p.m., M-W;
8 a.m. - 4:30 p.m., Th-F
  • * Live Chat available on Student Accounts and Cashier Office page.
Student Engagement Sugar Grove
8 a.m. - 4:30 p.m., M-Th;
By appointment, F
Virtual
8 a.m. - 4:30 p.m., M-F
  • * Live Chat available on the Student Engagement page.
Student Life Sugar Grove
In-person by
appointment only.
Virtual
8 a.m. - 4:30 p.m., M-F
  • * Live Chat available through mywcc
Technical Assistance Center (TAC) Sugar Grove
Dickson Center (DKN-121)
7 a.m. - 8:30 p.m. M-Th;
7 a.m. - 4:30 p.m., F
Virtual
7 a.m. - 10 p.m., M-F;
8 a.m. - 4:30 p.m., Sat;
Noon - 5 p.m., Sun
  • We will respond to requests received via ServiceDesk, phone and email during virtual hours.
  • When requesting assistance please provide your X-Number, call-back phone number and email address. TAC may contact you with a meeting invite, phone call, or email to provide assistance or gather additional information.
  • Password Resets
    If you are requesting a password reset and have not yet tried the Online Password Reset System, please do so now. This method may get you back into the system sooner.
Testing Services Sugar Grove
Walk-ins Welcome
8 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F
(Placement testing
 and other services)
Aurora Downtown
Walk-ins Welcome
8 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F
(Placement testing
 and other services)
Aurora Fox Valley
As assigned by HPPS.
Plano
Closed until further notice.
  • Placement tests may be taken on campus during the business hours listed to the left. Please bring a photo ID.
  • Complete this form to take your placement exams remotely.
  • Unsure about which tests to take? Please contact your Advisor.
  • Need other testing services? Please see our Testing Services Webpage.
Student Support Services Sugar Grove
8 a.m. - 4:30 p.m., M-F		  
Tutoring Sugar Grove
9 a.m. - 4 p.m., M-Th;
10 a.m. - 2 p.m., F (Math &
Writing only)
Aurora Downtown
10 a.m. - 5 p.m., M-Th
Aurora Fox Valley
By appointment only
Plano
By appointment only
Virtual Drop-In*
9 a.m. - 5 p.m., M-Th;
10 a.m. - 2 p.m., F;
Virtual Appointments**
Varies by subject
Tutor.com 24/7 Online Tutoring
Anytime via Canvas
  • Online and in-person tutoring services are available.
  • *Virtual Drop-In Zoom link available at waubonsee.edu/tutoring
  • **Virtual Appointments vary by subject. Please see waubonsee.edu/tutoring for the most up to date appointment availability. 
Veteran and Military Services Sugar Grove
10 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F
Aurora Downtown
By Appointment Only
Aurora Fox Valley
By Appointment Only
Plano
By Appointment Only
Virtual
10 a.m. - 6:30 p.m., M-T;
8 a.m. - 4:30 p.m., W-F