Additional Offerings
This course is also offered during the semesters listed above.

This customer service course introduces students to a variety of skills including identifying customer behavior, determining customer needs through active listening, becoming an effective verbal and nonverbal communicator, honing telephone customer service skills, handling difficult customers, encouraging customer loyalty and practicing service recovery.

Spring 2018
Credit
3.0
Sessions
Ticket # CRN Days Times Location Instructor Status
182BUS130.920
TBA
Course Location

Accessed through the Internet

Troyer

Closed