Bookstore Policies
Textbook Refund Policy
Receipts are REQUIRED for all returns and exchanges. (A $5 lookup fee will be charged for lost receipts.)
Books must be purchased for the current term (the date books go on sale for each new semester will be posted in our stores; telecourse books can be purchased from first day of registration for the term).
CourseSmart E-text Refund Policy
We can issue a refund if you have not yet:
- Accessed 20% of the e-text
- Printed any of the e-text
- Put e-text in checked out status
- Activated any additional online resources
- Passed the standard textbook return deadlines (see below for standard return deadlines)
Textbook Return Deadlines
- 16 week classes — 14 calendar days from class start date
- 8-12 week classes — 7 calendar days from class start date
- Less than 8 week classes — 2 calendar days from class start date
- ESL & GED Books - 7 calendar days from class start date
- Telecourses — 14 calendar days from receipt date
Refunds are NOT given on textbooks with software or access codes if the software or code has been opened. Purchases made by check require 14 business days for check to clear. After this time a credit will be posted to the student account. If the credit results in a credit balance on the student account, a refund check will be issued to the student.
General Mechandise Return Policy
Clothing and Gifts: Until 14 calendar days after receipt date or seven days after school reopens after holiday break. Sale items can be returned for exchange only.