Recognizing customer touchpoints and how customers interact with your brand are critical steps in enhancing the customer experience. Learn how to evaluate your customer experience with journey mapping. The blended design of this course will allow students to engage in the course content online and to apply knowledge in the classroom during the face-to-face meeting.

Fall 2019
Noncredit 0.0
Class Fee: $179.00
Status Days Times Location Instructor Books / Materials Ticket # CRN
Cancelled TBA
Course Location

Hybrid

Hybrid instruction combines face-to-face and online formats. Between 40 and 60 percent of the instruction is delivered via the Internet, through use of the college's learning management system, with the balance of instruction delivered face-to-face.

Staff -
201LDR904.950
Meets between: Nov. 4-Nov. 8


This hybrid class contains online content as well as face to face meetings every Friday, 9:00am to 11:00am at the Sugar Grove Campus, APC 194.